Manage NHS prescriptions for the whole family
Take control of NHS prescriptions for you and the people you care for with Pharmacy2U. From repeat prescriptions to one-off medicines you might be issued from time to time, Pharmacy2U will dispense and deliver them to your door for free. Our Carer’s Account service makes it easy to keep track of prescriptions for the whole family too. Register in minutes for the most convenient way to get your NHS prescriptions.
Order your NHS prescriptions in 4 steps
Request your medicine
Search for and select your medication to submit to your GP for approval
1-2 minutes
GP approval & dispatch
After GP approval, your medicines are expertly checked, dispensed, and dispatched
up to 48 hours
It’s delivered for free
Your items are delivered to your chosen address using Royal Mail’s Tracked service
24-48 hours
Here's how it works
Enjoy this short video to find out how Pharmacy2U makes taking care of your NHS prescriptions one less thing to worry about.
Why choose Pharmacy2U
Pharmacy2U can help you take control of your healthcare. Register today and benefit from these great features:
Order your prescription 24/7, online or in the app
Real-time order tracking
FREE, tracked home delivery
Reminders when you need them
Simple re-order process
How your GP approves your prescription requests
After you’ve requested your medication, we’ll send it straight to your GP to approve. If for any reason they don't, we’ll share their reasons why and advise you what to do next.
Once your GP gives the green light, we’ll double check and dispense your prescription before it’s dispatched. Then you can rest easy and track your prescription’s progress every step of the way to your door.
Prescription FAQs
Who can use this service? Is it right for me?
expand_morePharmacy2U can take care of your NHS prescriptions, including repeat or one-off items. You just need to be registered with a GP in England. If you’d benefit from free home delivery and a handy app to request your medicines on the go, this service could be for you.
Pharmacy2U accepts prescription prepayment certificates and exemptions, as well as all major payment methods.
What do I need to register?
expand_moreYou’ll be asked for the following information when you sign up:
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Your name and date of birth
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Your GP surgery details
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What medicines you’re prescribed
If you know your NHS number, add this too. It can make the registration process even quicker.
What’s next after I’ve signed up?
expand_moreOnce you’ve registered, Pharmacy2U will match your details with NHS database and send you a confirmation email when everything’s ready to place your first order. You can log in and have a look around your account. Here you can update your delivery preferences and set your reminders.
When should I place my order?
expand_morePlacing your prescription order online 10 working days before you need your medicine gives plenty of time for your GP to approve the request before Pharmacy2U checks, dispenses, and dispatches your items. They’ll then be delivered using Royal Mail’s Tracked service.
The timeline is often much quicker than this, but 10 working days helps to make sure you don’t run out.
Can I set up reminders to order prescriptions online?
expand_moreYes, you can. Choose from popular reminder cycles or choose a custom date that suits you. Receive your reminders by email, text, or app notification when it’s time to order your repeat prescription online.
I don’t pay for my prescriptions. Can I still use the service?
expand_moreYes, you can. Pharmacy2U supports prescription exemptions, just select your exemption reason in the ‘Payments and Exemptions’ section of your account.
Can I use my prepayment certificate with Pharmacy2U?
expand_moreYes, you can. Pharmacy2U supports prescription prepayment certificates and HRT-only prescription prepayment certificates. Just add the details of your exemption in the ‘Payments and Exemptions section of your account.
Can I manage prescriptions for other people?
expand_moreYes, Pharmacy2U offers a Carer’s Account feature so you can easily manage one-off and repeat prescriptions for those you care for under one account. Each patient will have their own profile. You can easily switch between profiles when logged into your account.
How do I set up a Carer’s Account?
expand_moreTo manage prescriptions for another person through your account, just select ‘Add another patient’ from your account dashboard and follow the steps to set up their patient profile.
Where can I find out more about this feature?
expand_moreLearn more about how Pharmacy2U’s Carer’s Account feature works and what you can use it for by visiting the Pharmacy2U Carer’s Account page.
How do I track my order?
expand_moreYou can view your order’s progress at every stage by logging into your account.
How long will delivery take?
expand_moreRoyal Mail will deliver your item tracked using their 24h or 48h service. Most prescription items are delivered using Tracked 48. Certain items, like refrigerated medicines, are sent using Tracked 24 in special packaging. Royal Mail will send you a 2-hour delivery window on the day it’s due.
What are my delivery options?
expand_moreYou can update your delivery preferences in your account, including nominating a safe place for your items or choosing letterbox delivery (where the package size allows).
Can I change my delivery address?
expand_moreYes you can. To change your delivery address, simply log into your account and select ‘Delivery’ from the ‘My Personal Details’ menu.
