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Cookies notice

We use standard technology called 'cookies' on this website. A cookie is a small data file that is stored on your computer's hard drive by your web browser when you access a website.

Cookies enable us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to show us the most popular areas of our website. They allow us to enrich your experience of using the website and make it more user-friendly.
Cookies can collect personal-identifiable information such as data entered through a web form, or login details. Please note, if you do turn off cookies, this will limit the service that we are able to provide to you and may affect your visitor experience.

Types of cookies

We use the following types of cookies on LloydsPharmacy.com:

Strictly necessary

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Performance cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Functional cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Marketing cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Session cookies

Session cookies enable us to keep track of your movement through the website and allow you to use the site quickly and easily without having to re-enter information. For example, they allow us to remember what you add to your shopping basket to enable you to transact without having to re-enter all your choices again at the checkout. Without session cookies, a new page would not recognise your past activities on all prior pages and your shopping basket would always remain empty.

Persistent cookies

Persistent cookies help us remember your settings for each time you visit. They enable us to authenticate who you are once you register and to remember your preferences the next time you visit the site. This gives you faster and more convenient access each time you visit our site.

Third Party cookies

We may use cookies that are set by a partner company to enable us to track user browsing habits to help us to improve how the site runs and to personalise it for your user experience. Third party cookies also facilitate campaign delivery through advertisements and email activity as well as providing analytical reporting for our website.

We use tracking technologies such as pixels in our email communications to enhance your experience and improve our services. Tracking pixels are tiny, invisible images embedded in our emails that allow us to collect certain information when you interact with our emails. For more information on how we use and protect your data, please visit our Privacy Notice.

Removing and disabling cookies

You can change your cookie preferences at any time by clicking ‘Select Cookie Preferences’ at the bottom of the page. Please note, if you do turn cookies off this will limit the service that we are able to provide to you and may affect your experience of our website. While you will still be able to browse around the site, the functions that allow you to add items to your basket, set up a new account or access an existing account will not be available.

If you prefer, you can set your browser to disable or reject them. This will mean that no website will be able to place cookies on your computer. You can do this by adjusting the preferences within your browser. Each internet browser is different, so check the ‘help’ menu on your browser to learn how to change your cookie preference or visit www.allaboutcookies.org for further information on cookies and how to switch them off.

To find out more about how we use your information, see our Privacy Notice.

What cookies do we use?

Necessary cookies

NameDescriptionHostname VendorExpiry
keep_aliveUsed in connection with buyer localizationlloydspharmacy.com1 hour
secure_customer_sigUsed by Shopify in connection with customer login.lloydspharmacy.com365 days
localizationThis cookie is used to store an interface language.lloydspharmacy.com365 days
_cmp_aUsed by Shopify for managing customer privacy settings..lloydspharmacy.com1 day
_tracking_consentUsed by Shopify to store a user's preferences if a merchant has set up privacy rules in the visitor's region..lloydspharmacy.com365 days
_secure_session_idUsed by Shopify in connection with navigation through a storefront.lloydspharmacy.com30 days
Cartlloydspharmacy.com14 days
cart_tslloydspharmacy.com14 days
cart_sigUsed by Shopify in connection with checkout.lloydspharmacy.com14 days
cart_currencyUsed by Shopify to show the content of your cart in the right currencylloydspharmacy.com14 days
cookiehubUsed by CookieHub to store information about whether visitors have given or declined the use of cookie categories used on the site..lloydspharmacy.comCookieHub365 days

Analytical cookies

NameDescriptionHostname VendorExpiry
_shopify_yShopify analytics..lloydspharmacy.com365 days
_orig_referrerUsed by Shopify to track landing pages..lloydspharmacy.com14 days
_landing_pageUsed by Shopify to track landing pages..lloydspharmacy.com14 days
_shopify_sShopify analytics..lloydspharmacy.com1 hour
unique_interaction_id.lloydspharmacy.com1 hour
_gaContains a unique identifier used by Google Analytics to determine that two distinct hits belong to the same user across browsing sessions..lloydspharmacy.comGoogle400 days
_ga_
Contains a unique identifier used by Google Analytics 4 to determine that two distinct hits belong to the same user across browsing sessions.
.lloydspharmacy.comGoogle400 days
YSCThis cookie is set by YouTube video service on pages with YouTube embedded videos to track views..youtube.comGoogleSession

Marketing cookies

NameDescriptionHost nameVendorExpiry 
_shopify_sa_tShopify analytics relating to marketing & referrals..lloydspharmacy.com1 hour
_shopify_sa_pShopify analytics relating to marketing & referrals..lloydspharmacy.com1 hour
_gcl_auUsed by Google AdSense to understand user interaction with the website by generating analytical data..lloydspharmacy.comGoogle Advertising Products90 days
test_cookieUsed to check if the user's browser supports cookies.doubleclick.netGoogle Advertising Products1 hour
IDEUsed by Google's DoubleClick to serve targeted advertisements that are relevant to users across the web. Targeted advertisements may be displayed to users based on previous visits to a website. These cookies measure the conversion rate of ads presented to the user..doubleclick.netGoogle Advertising Products390 days
VISITOR_INFO1_LIVESet by YouTube and used for various purposes, including analytical and advertising..youtube.comGoogle

180 days

VISITOR_PRIVACY_METADATA.youtube.com180 days

Advertising on other websites

This type of advertising is designed to provide you with a selection of products based on what you're viewing on LloydsPharmacy.com, which are presented to you when you visit other selected websites. The adverts may highlight alternative styles and colours as well as products from other categories deemed relevant to your browsing history. The technology behind these adverts is based on cookies.

How to contact us

Telephone: 020 7989 9888
Email: data.protection@lloydsonlinedoctor.com
Mail: Data Protection Officer, Expert Health Limited, Mezzanine Floor, 50-54 Wigmore Street, London W1U 2AU.