Delivery information

Postage and packing costs

Postage and packing costs will be added to the cost of your order and will depend on the total cost of the items you order and, where delivery options are provided, the option you choose. The postage and packing charge you will pay will be displayed on the screen before you confirm your order with us. Where multiple items are included in one order, we may dispatch the items separately, in which case, you will only be charged one postage and packing charge.

Pharmacy Medicines delivery

Pharmacy Medicines will need to be signed for by someone aged 18 or over. If there isn't anyone in who can sign for your order, you can change your delivery date using the courier's website or app.

Unfortunately, your order can't be left in a safe place, with a neighbour, or diverted to a ParcelShop. The courier will try to deliver three times before they return it to us.

Purchasing in bulk/high unit volume

To help everyone have access to the essentials they need, we have limited the sale of our select range of health essentials between 1 to 4 units per item, per customer based on the product selected.

Please note that when purchasing high unit volumes of single lines (10+ units) that delivery promotions are null and void. This is as a result of high volume orders not being able to be dispatched via our normal third party fulfilment. As a result for any excessive bulk orders of single lines we will be in touch regarding your order to discuss further delivery costs that will be incurred.

Delivery of orders

Please note: In adverse weather conditions your order(s) may be delayed.

95% of orders are dispatched within 3 working days to the address provided by you in your order. Delivery timescales are estimates only. If you do not receive your order within 14 days of us confirming your order you must notify us and we will investigate the non-delivery provided you cooperate with the investigation.